Privacy Policy

Last updated: June 22, 2026  |  Effective Date: June 22, 2026

1. What Personal Information Do We Collect?

We collect personal information you provide directly when you interact with Tazeet Services, including when you:

• Create or update an account (name, email address, password, phone number, date of birth)
• Place an order or make a purchase (billing and shipping addresses, payment method details)
• Register as a seller or vendor on the marketplace (business name, trade license, bank account details, national ID or passport information)
• Write product reviews, ratings, or Q&A responses
• Contact our customer support team or submit a complaint
• Participate in surveys, promotions, or contests
• Communicate with other users, sellers, or Tazeet through our messaging system
• Set up wishlists, saved items, or gift registries

The types of personal information we collect include:

• Identity information: full name, username, profile photo
• Contact information: email address, phone number, postal address
• Financial information: payment card details (processed securely via PCI-DSS compliant processors), bank account details for sellers
• Identity verification documents: national ID, passport, or trade license (for sellers)
• Transaction information: purchase history, order details, returns, and refunds
• Communications: messages sent through our platform, emails and chat with our support team
• Preferences: language settings, saved addresses, notification preferences

2. Automatic Information We Collect

When you interact with Tazeet Services, we automatically receive and store certain types of information about your device and usage. Examples include:

• Device information: IP address, device type, operating system, browser type and version, unique device identifiers
• Usage information: pages viewed, products searched, links clicked, time spent on pages, clickstream data to and from our website
• Location information: approximate location based on IP address; precise GPS location if you grant permission on our mobile app
• Purchase and browsing history: products viewed, added to cart, purchased, or rated
• Referral sources: how you arrived at Tazeet (search engine, advertisement, social media, referral link)
• Cookies and similar technologies: as described in Section 5 below

We use this information to improve our services, personalise your shopping experience, detect fraud, and for analytics purposes.

3. How Do We Use Your Personal Information?

We use the personal information we collect for the following purposes:

a. To Provide and Improve Our Services

• Process and fulfil your orders, including payment processing and delivery coordination
• Manage your account and provide customer support
• Enable seller accounts, product listings, and payouts
• Personalise your experience, including product recommendations and search results
• Improve our website, app, algorithms, and overall service quality

b. To Communicate With You

• Send order confirmations, shipping updates, and delivery notifications
• Respond to your queries, complaints, and feedback
• Send promotional emails, offers, and newsletters (with your consent — you may unsubscribe at any time)
• Send important service announcements, security alerts, and policy updates

c. For Fraud Prevention and Security

• Detect, prevent, and investigate fraudulent transactions, chargebacks, and account misuse
• Verify seller identities and conduct due diligence on marketplace participants
• Protect the security and integrity of our platform and users
• Assess and manage credit risks for instalment or deferred payment features

d. For Legal and Compliance Purposes

• Comply with applicable laws and regulations in the UAE, Pakistan, Qatar, and GCC countries
• Respond to lawful requests from government authorities and law enforcement
• Enforce our Terms of Service, Seller Agreement, and other policies
• Resolve disputes between buyers and sellers

e. For Marketing and Analytics

• Measure the effectiveness of our advertising campaigns
• Conduct market research and analyse shopping trends
• Display relevant advertisements on Tazeet and on third-party platforms (using anonymised identifiers, not your name)

4. Does Tazeet Share Your Personal Information?

Information about our customers is an important part of our business, and we do not sell your personal information to third parties. We share your personal information only in the following limited circumstances:

a. With Sellers

When you place an order from a third-party seller on Tazeet Marketplace, we share your name, delivery address, phone number, and order details with that seller solely to fulfil your order. Sellers are contractually prohibited from using your information for any other purpose.

b. With Service Providers and Partners

We engage trusted third-party companies to help us operate Tazeet Services, including:

• Payment processors and financial institutions
• Logistics and courier companies for order delivery
• Cloud hosting and data storage providers
• Customer support software providers
• Marketing, analytics, and advertising platforms
• Fraud prevention and identity verification services

These service providers access your information only to perform their specific functions and are bound by contractual obligations to keep your data confidential and secure.

c. For Legal and Protection Purposes

We may disclose personal information when we reasonably believe it is necessary to: comply with any applicable law or court order; protect the rights, property, or safety of Tazeet, our users, sellers, or the public; investigate or prevent fraud, security incidents, or other illegal activities; or enforce our Terms of Service.

d. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

e. With Your Consent

We may share your information with other parties when you have given your explicit consent to do so. You will receive advance notice and the opportunity to decline.

5. Cookies and Other Identifiers

To enable our systems to recognise your browser or device and to provide and improve Tazeet Services, we use cookies and similar technologies such as web beacons and pixel tags. We use the following types of cookies:

• Essential cookies: Required for the site to function — keeping you logged in, maintaining your cart, and processing payments securely.
• Analytics cookies: Help us understand how visitors use our site so we can improve performance and user experience (e.g. Google Analytics).
• Personalisation cookies: Remember your preferences such as language, currency, and saved addresses.
• Advertising cookies: Used to show you relevant ads on Tazeet and on third-party websites. We use anonymous identifiers — not your name — for this purpose.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of Tazeet Services. For more details please refer to our Cookie Policy.

6. How Secure Is Your Information?

We design our systems with your security and privacy in mind and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Specifically:

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols.
• Payment card information is processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and is never stored on Tazeet servers.
• We maintain physical, electronic, and procedural safeguards for the collection, storage, and processing of personal information.
• Access to personal data is restricted to authorised personnel on a need-to-know basis.
• We conduct regular security audits and vulnerability assessments.

Despite these measures, no system is completely secure. If you suspect any unauthorised activity on your account, please contact us immediately at support@tazeet.pk.

7. Third-Party Sellers and External Links

Tazeet operates as a multi-vendor marketplace hosting thousands of independent sellers. When you transact with a third-party seller, that seller may collect additional personal information independently. Tazeet is not responsible for the privacy practices of individual sellers. We recommend reviewing the relevant seller's privacy notice where available.

Our platform may also contain links to external websites and applications. We are not responsible for the privacy practices of those external sites. We encourage you to read the privacy policy of any external site you visit.

8. Children's Privacy

Tazeet Services are not directed to children under the age of 13 (or under the age of 16 where required by local law). We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have inadvertently collected information about a child, please contact us at support@tazeet.pk and we will promptly delete such information.

If you are between 13 and 18 years old, you may use Tazeet Services only with the involvement and consent of a parent or guardian.

9. Your Rights and Choices

Depending on your country of residence, you may have the following rights regarding your personal information:

Right	Description
Access	Request a copy of the personal information we hold about you.
Correction	Request correction of inaccurate or incomplete information. You can update most information directly in your account settings.
Deletion	Request deletion of your personal information, subject to our legal obligations to retain certain records.
Portability	Receive your personal information in a structured, machine-readable format and transfer it to another service.
Objection	Object to processing of your personal information for direct marketing. You can opt out of marketing emails at any time via the unsubscribe link.
Restriction	Request that we restrict how we use your personal information in certain circumstances.
Withdraw Consent	Where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@tazeet.pk. We will respond within 30 days. We may need to verify your identity before processing your request.

10. Data Retention

We retain your personal information for as long as necessary to provide Tazeet Services and fulfil the purposes described in this Privacy Policy, or as required by applicable law. Retention periods vary by data type:

• Account information: Retained for the duration of your account and for up to 5 years after account closure, to comply with legal obligations and resolve disputes.
• Transaction records: Retained for a minimum of 5 years in compliance with UAE and Pakistan financial record-keeping requirements.
• Marketing preferences: Until you unsubscribe or withdraw consent.
• Security and fraud logs: Retained for up to 3 years for fraud detection and prevention purposes.

When personal information is no longer required, we delete or anonymise it securely.

11. International Data Transfers

Tazeet operates across the UAE, Pakistan, Qatar, and other GCC countries. Your personal information may be stored and processed in any country where we or our service providers operate. When we transfer personal information across borders, we ensure appropriate safeguards are in place, including contractual protections consistent with applicable data protection laws. By using Tazeet Services, you consent to this international transfer of your information.

12. UAE, Pakistan & GCC Applicable Law

This Privacy Policy is governed by and complies with:

• UAE: Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL); and the regulations of the Ras Al Khaimah Economic Zone (RAKEZ) where TAZARA FZ-LLC is incorporated (Trade License No. 7004983).
• Pakistan: The Personal Data Protection Act (PDPA) and applicable regulations of the Pakistan Telecommunication Authority (PTA).
• Qatar: Law No. 13 of 2016 on the Protection of Personal Data.
• GCC: Other applicable national data protection frameworks in GCC member states where we operate.

Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the Emirate of Ras Al Khaimah, UAE, except where local mandatory law requires otherwise.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by:

• Posting a prominent notice on our website and mobile app
• Sending an email notification to the address associated with your account
• Updating the "Last updated" date at the top of this page

Your continued use of Tazeet Services after the effective date of any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

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© 2026 TAZARA FZ-LLC — Tazeet Marketplace. All rights reserved.
Registered in Ras Al Khaimah, UAE (Trade License 7004983 — RAKEZ)