Terms & Conditions

Last updated: June 22, 2026  |  Effective Date: June 22, 2026

1. Definitions

In these Terms & Conditions, the following words have the meanings set out below:

• "Tazeet", "we", "us", "our" — TAZARA FZ-LLC, incorporated in Ras Al Khaimah, UAE (Trade License No. 7004983, RAKEZ), operating the Tazeet Marketplace platform.
• "Platform" — The Tazeet website (tazeet.pk and tazeet.com), mobile applications, APIs, Seller Central, and all associated digital services.
• "Tazeet Services" — All services, features, content, and tools available through the Platform.
• "User" — Any individual or entity accessing or using the Platform in any capacity, including as a Buyer, Seller, or visitor.
• "Buyer" — A registered User who purchases or attempts to purchase goods or services through the Platform.
• "Seller" / "Vendor" — An independent third-party merchant registered to list and sell products on the Platform.
• "Listing" — Any product, service, or item published by a Seller on the Platform.
• "Order" — A confirmed transaction between a Buyer and Seller facilitated through the Platform.
• "Content" — Any text, images, videos, reviews, descriptions, or other material submitted to or published on the Platform.
• "Prohibited Items" — Products or services that are illegal, restricted, or otherwise banned from the Platform as set out in Section 11.

2. Platform Overview & Tazeet's Role

Tazeet operates as a technology-driven multi-vendor e-commerce marketplace connecting independent Buyers and Sellers across the UAE, Pakistan, Qatar, and GCC markets. Tazeet acts as a marketplace facilitator and intermediary technology platform — not as the seller of products listed by independent vendors, except in cases where Tazeet is explicitly identified as the seller on a product listing.

Accordingly, unless Tazeet is explicitly the seller of record:

• The contract for the sale and purchase of any product is formed directly between the Buyer and the Seller.
• Sellers are solely responsible for their product listings, authenticity, accuracy, inventory, pricing, fulfilment, warranties, and compliance with all applicable laws.
• Tazeet is not a party to any transaction between a Buyer and a third-party Seller and shall not be liable for Seller conduct, product quality, or fulfilment failures, except as expressly stated in these Terms.

Tazeet reserves the right to set and enforce marketplace standards, mediate disputes, and take action to protect Buyers and the integrity of the Platform.

3. Eligibility & Account Registration

To register and use Tazeet Services, you must:

• Be at least 18 years of age, or at least 16 years of age with verifiable parental or guardian consent.
• Have full legal capacity to enter into binding agreements under the laws of your country of residence.
• Provide accurate, current, and complete registration information.
• Not have previously been suspended or removed from the Platform.

You are solely responsible for:

• Maintaining the confidentiality of your account login credentials.
• All activities that occur under your account, whether or not authorised by you.
• Notifying us immediately at support@tazeet.pk if you suspect any unauthorised use of your account.

Tazeet reserves the right to verify your identity, reject your registration, or suspend your account at any time at its sole discretion.

4. Licence to Use the Platform

Subject to your compliance with these Terms and payment of any applicable fees, Tazeet grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for lawful personal or commercial purchasing purposes.

This licence expressly excludes:

• Any resale, commercial exploitation, or sublicensing of the Platform or its content without Tazeet's prior written consent.
• Scraping, data mining, use of bots, crawlers, or automated tools to extract product listings, pricing, descriptions, or user data.
• Copying, reproducing, or creating derivative works from any Platform content.
• Downloading or collecting account or user information for the benefit of any third party.
• Circumventing, disabling, or interfering with any security feature or access control of the Platform.
• Using the Platform in any way that could damage, overburden, or impair its performance or availability.

All rights not expressly granted to you in these Terms are reserved and retained by Tazeet or its licensors.

5. Electronic Communications

When you use Tazeet Services or send emails or messages to us, you are communicating with us electronically. You consent to receive communications from us electronically, including by:

• Email to the address associated with your account
• SMS or WhatsApp to your registered phone number
• In-app push notifications on our mobile application
• Notices and messages published on the Platform

You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing. Transactional communications (order confirmations, payment receipts, account alerts) are non-optional. You may opt out of marketing communications at any time.

6. Buying on Tazeet

When you place an Order on Tazeet:

• You are making a binding offer to purchase the product at the listed price, subject to acceptance by the Seller.
• An Order is confirmed when you receive a written order confirmation from Tazeet. This confirmation forms the contract of sale between you and the Seller.
• Tazeet and Sellers reserve the right to cancel an Order if the product is out of stock, the listed price was a clear error, payment is not received, or if there is reason to suspect fraudulent activity.
• You must ensure the delivery address provided is accurate. Tazeet and its Sellers are not responsible for failed deliveries resulting from incorrect addresses.
• Tazeet sells products to adults only. If you are purchasing a product intended for a child, you confirm you are the parent or guardian completing the transaction.

7. Pricing, VAT & Taxes

• All prices displayed on the Platform are in the currency applicable to your market (AED for UAE, PKR for Pakistan, QAR for Qatar) unless otherwise stated.
• Prices are inclusive of any legally applicable Value Added Tax (VAT) or Goods and Services Tax (GST) where required by law.
• Tazeet and Sellers reserve the right to modify prices at any time. Price changes will not affect Orders already confirmed.
• For international deliveries, you may be subject to import duties, taxes, and customs clearance charges levied by the destination country. These charges are your sole responsibility. Tazeet has no control over customs charges and cannot predict their amount.
• You are considered the importer of record for cross-border orders and must comply with all applicable laws and regulations of the destination country.
• In the event of a pricing error on the Platform, Tazeet reserves the right to cancel the affected Order and notify you promptly with an option to repurchase at the correct price.

8. Payments & Checkout

• Tazeet accepts payment via credit card, debit card, bank transfer, digital wallets, and other payment methods made available on the Platform from time to time.
• All payment card transactions are processed through PCI-DSS compliant payment gateways. Tazeet does not store your full payment card details.
• By submitting payment, you represent and warrant that you are authorised to use the payment method provided and that the payment information is accurate.
• Tazeet uses fraud detection systems. Suspected fraudulent transactions may be declined or subject to additional verification.
• Where instalment or deferred payment options are offered, additional terms and conditions apply and will be presented at checkout.
• In the event of a failed payment, your Order will not be processed. You will be notified and given the opportunity to retry with a valid payment method.

9. Delivery & Shipping

• Estimated delivery times are displayed on each product listing page and at checkout. These are estimates only and not guaranteed dates.
• Delivery times and costs vary by Seller, product type, destination, and courier availability.
• Risk of loss and title for products purchased from third-party Sellers passes to you upon delivery to the carrier or courier.
• Tazeet is not liable for delivery delays caused by courier failures, customs clearance, force majeure events, or incorrect delivery addresses provided by the Buyer.
• If your Order has not arrived within the estimated delivery window, please contact us at support@tazeet.pk and we will investigate on your behalf.

10. Returns, Refunds & Warranty

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms. Key points:

• Most products are eligible for return within 7 days of delivery, subject to the product being in its original condition, unused, and in original packaging.
• In the event a damaged, defective, or incorrect item is delivered, you are entitled to a full refund or free replacement.
• Certain product categories (perishable goods, digital downloads, personalised items, hygiene products once opened) are non-returnable.
• Where Tazeet is the seller of record, Tazeet provides a product warranty in line with applicable UAE consumer protection laws. For products sold by third-party Sellers, warranty obligations rest with the Seller.
• Warranty claims must be submitted within the warranty period stated on the product listing. Proof of purchase is required.
• Refunds are processed to the original payment method within 5–14 business days following approval.

11. Prohibited Items & Conduct

The following items may not be listed, sold, or purchased on the Platform under any circumstances:

• Counterfeit, replica, or unauthorised branded goods
• Illegal drugs, narcotics, controlled substances, or drug paraphernalia
• Weapons, firearms, ammunition, or explosives
• Alcohol, tobacco, and e-cigarettes where prohibited by applicable law
• Pornographic, obscene, or adult content
• Stolen goods or goods obtained through unlawful means
• Items that infringe any third-party intellectual property, copyright, trademark, or patent
• Endangered species, wildlife products, or items prohibited under CITES
• Pyramid schemes, get-rich-quick schemes, or fraudulent financial instruments
• Any item prohibited by UAE Federal Law, Pakistani law, Qatari law, or the laws of any jurisdiction in which Tazeet operates

The following conduct is strictly prohibited:

• Engaging in or facilitating fraud, misrepresentation, or deceptive practices
• Manipulating product prices, reviews, ratings, or search rankings
• Creating fake accounts, fake orders, or fake reviews
• Circumventing the Platform to transact directly with Sellers or Buyers to avoid Tazeet fees
• Uploading or transmitting malware, viruses, or harmful code
• Harassing, threatening, or abusing other Users, Sellers, or Tazeet staff
• Using the Platform for any unlawful purpose or in violation of these Terms

Violation of this Section may result in immediate account suspension, Order cancellation, and referral to relevant law enforcement authorities.

12. Intellectual Property

All content, trademarks, logos, trade names, software, algorithms, user interface designs, and proprietary technology on the Platform are the exclusive intellectual property of Tazeet or its licensors and are protected by applicable copyright, trademark, and intellectual property laws.

You may not:

• Copy, reproduce, modify, translate, publish, broadcast, or distribute any Platform content without prior written permission from Tazeet.
• Use Tazeet's name, logo, or trademarks without prior written consent.
• Reverse-engineer, decompile, or disassemble any software or technology used in the Platform.
• Frame or mirror any part of the Platform on any other website without Tazeet's written authorisation.

By submitting any Content (reviews, images, descriptions) to the Platform, you grant Tazeet a worldwide, royalty-free, non-exclusive, sublicensable licence to use, reproduce, modify, adapt, publish, and display such Content for the purposes of operating and promoting the Platform.

You represent and warrant that any Content you submit does not infringe any third-party intellectual property rights. Tazeet has a process for handling intellectual property infringement claims — please contact support@tazeet.pk.

13. Reviews, Ratings & User Content

Tazeet encourages genuine, honest, and helpful product reviews and ratings. When submitting reviews or any other User Content, you agree that:

• Your review reflects your genuine, first-hand experience with the product.
• You will not submit fake, incentivised, or manipulated reviews.
• Your Content does not contain false statements, defamatory material, hate speech, or illegal content.
• Your Content does not include personal information about other individuals without their consent.
• Tazeet reserves the right to remove, edit, or reject any Content that violates these standards or these Terms, without notice.

14. Third-Party Links & Services

The Platform may contain links to third-party websites, applications, or services. These links are provided for your convenience only. Tazeet does not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party site or service. Your use of third-party services is at your own risk and subject to their own terms and policies.

The Platform may also integrate third-party services such as payment processors, logistics providers, and analytics tools. Your use of such integrated services may be subject to additional terms presented at the point of use.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform and Tazeet Services are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

Tazeet does not warrant that:

• The Platform will be uninterrupted, error-free, or free of viruses or harmful components.
• The results obtained from using the Platform will be accurate or reliable.
• Any defects in the Platform will be corrected.
• Product listings, descriptions, pricing, and availability information provided by third-party Sellers are accurate, complete, or current.

Nothing in this Section limits any statutory rights you may have under applicable consumer protection laws in your jurisdiction.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Tazeet and its affiliates, directors, officers, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, punitive, or exemplary damages.
• Loss of profits, revenue, data, business, or goodwill.
• Damages arising from your reliance on product descriptions, reviews, or information provided by third-party Sellers.
• Damages resulting from unauthorised access to or alteration of your account or data.
• Damages resulting from any third-party Seller's conduct, product defects, or fulfilment failures.
• Service interruptions, technical failures, or errors in the Platform.

In all cases, Tazeet's total cumulative liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount paid by you to Tazeet in the six (6) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits Tazeet's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Tazeet, its parent company TAZARA FZ-LLC, and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Platform or Tazeet Services.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property rights.
• Any Content you submit, post, or transmit through the Platform.
• Any dispute between you and another User or Seller.

18. Termination & Suspension

Tazeet reserves the right to, at its sole discretion and without prior notice:

• Suspend or permanently terminate your account for any violation of these Terms.
• Remove or reject any listing, review, or Content that violates these Terms or applicable law.
• Cancel any Order where fraud, error, or policy violation is suspected.
• Modify, suspend, or discontinue any feature or aspect of the Platform.
• Refuse service to any User at any time.

You may close your account at any time by contacting us at support@tazeet.pk. Upon termination, your licence to use the Platform ceases immediately. Sections relating to intellectual property, indemnification, limitation of liability, and governing law survive termination.

19. Force Majeure

Tazeet shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from events beyond Tazeet's reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, government actions or sanctions, natural disasters, pandemics or epidemics, power failures, cyberattacks, internet outages, or failures of third-party service providers.

20. Dispute Resolution

In the event of any dispute between you and Tazeet, or between you and a Seller facilitated through the Platform, we encourage you to first attempt resolution through our customer support team at support@tazeet.pk. We aim to resolve all disputes within 14 business days.

If a dispute cannot be resolved informally:

• UAE users: Disputes shall be referred to the competent courts of Ras Al Khaimah, UAE, or, by mutual agreement, to arbitration under the rules of the RAK International Corporate Centre (RAKICC).
• Pakistan users: Disputes shall be subject to the jurisdiction of the courts of Pakistan in accordance with applicable Pakistani law.
• Qatar & other GCC users: Disputes shall be subject to the jurisdiction of the relevant competent courts in the applicable country.

You agree not to bring any class action or representative claims against Tazeet.

21. Governing Law

These Terms & Conditions are governed by and shall be construed in accordance with the laws of the United Arab Emirates, including:

• UAE Federal Law No. 1 of 2006 on Electronic Commerce and Transactions
• UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations
• UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data
• The regulations of the Ras Al Khaimah Economic Zone (RAKEZ) applicable to TAZARA FZ-LLC

Where users are located in Pakistan or Qatar, applicable local consumer protection and e-commerce laws shall also apply to the extent required by mandatory local law.

22. Changes to These Terms

Tazeet reserves the right to update or modify these Terms at any time. When we make material changes, we will notify you by posting a prominent notice on the Platform, sending an email to your registered address, and updating the "Last updated" date above. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Platform and may close your account.

23. Contact Us

For any questions, concerns, or legal notices regarding these Terms & Conditions:

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© 2026 TAZARA FZ-LLC — Tazeet Marketplace. All rights reserved.
Registered in Ras Al Khaimah, UAE (Trade License 7004983 — RAKEZ)